Customer service

Get in touch

How can we help you?

General enquiries

For general inquiries please call KONE customer service on 02 8811 2929.

You may also email us at KONECustomerService.ph@kone.com.

You can reach us from Monday to Friday, 8 AM to 5 PM.

Report a service need or incident (24/7)

To report a service need or an emergency

Telephone: 02 8811 2934
Mobile: 09178598713 (Globe)
09190847412 (Smart)

For non-urgent requests you can also email KC3PH@kone.com

Frequently asked questions

Below are some helpful answers to common questions about equipment maintenance and how to find out about current and upcoming maintenance work.

Our KONE Online web portal and KONE Mobile app give you and your team round-the-clock access to performance, maintenance, breakdown, and repair data for all your equipment.
You can check your equipment’s status via KONE Online or KONE Mobile. If the equipment is covered by KONE 24/7 Connected Services you’ll be able to see if we’re already working on fixing the problem. You can make a service request or report an incident by calling us or getting in touch directly from KONE Online or KONE Mobile.
KONE Online or KONE Mobile will show you all upcoming and past maintenance visits for all the equipment we maintain for you.
With KONE 24/7 Connected Services we can better predict, maintain, and take action before something breaks down.
Contact your local KONE representative to find out more.
From 19 October onwards, our new Customer Service Team would be in place to provide a more efficient and dedicated service to you.
Download our flyer for more information.

Stay up to date wherever you are

Real-time maintenance info at your fingertips

img_Preventive_maintenance_08_Selected_highlights-688x376

KONE Online

KONE Online gives you and your team round-the-clock access to performance, maintenance, breakdown, and repair data for all your equipment via an easy-to-use web portal.

img_Preventive_maintenance_09_Selected_highlights-688x376

With the KONE Mobile app you can stay up to date with everything that’s going on with your equipment anywhere, anytime. You can choose to receive smartphone notifications on equipment status, maintenance schedules, and the progress of any maintenance work we’re doing for you.

Get in touch

You can use the form below to tell us more about how we can help you. One of our team will be in touch as soon as possible.

Sample form

How can we help you?

First name

Last name

Company

Phone (Please provide phone number starting with +63 and no spaces)

+63

Address

City

Postal Code

I am a KONE customer

My enquiry is about

Tell us how we can help you. Provide as many details as you can.

How would you like to be contacted?

I would like to be contacted by phoneI would like to be contacted by emailPlease do not contact me

I would like to receive relevant content from KONE including marketing messages via email

Please notice, that when you submit this form, we will be collecting your personal data. For more information about personal data processing, please see our Privacy Statement.